lala:Cab support

Radhe Radhe. A real person from our Mathura team answers, for the website and for the lala:Cab app on iPhone and Android.

Hours

We answer calls and WhatsApp through the day, India time (IST). If you are on a trip and need us, call: it is the quickest way to reach the team. We reply to email as soon as we can.

When you write, it helps to send

• Your booking number (it starts with LC and is shown in Trips).
• The phone number you signed in with.
• Your phone model and what you were trying to do, if something in the app is not working.

Answers by topic

Signing in

We send a 6 digit code on WhatsApp to the number you enter. Numbers from any country work: start with + and the country code. If the code does not arrive in a minute, check that WhatsApp is installed on that number, then tap resend after 30 seconds. You can also sign in with Apple or Google and add your phone before your first booking.

Deleting your account

In the app open Account, scroll down and tap Delete my account, then confirm. Or use the delete account page on the web. What is removed and what is kept for the accounts is explained there.