Cancelling a booking, kindly and simply

Cancelling a cab ride

Open the trip in the app and choose Cancel this booking. This works while the ride is requested, assigned, accepted or the driver is on the way. Once the driver has arrived, please call us, because the car is already with you.

Because cabs are paid at the end of the trip, nothing needs to be returned when you cancel in time.

Cancelling a group tour

Cancel any time before the day from the app, and your seats go back to the group so another pilgrim can take them. Nothing is paid in advance, so there is no refund to chase.

Private tours and the Laladham stay

Tell us as early as you can. A private tour is planned around you, and a room is held for your dates, so an early message lets us offer both to someone else.

Stays are paid at check-in, which means a cancellation before arrival costs you nothing under the current way we work.

If you have paid us ahead of time

Advance payments are not part of the normal booking. If you did pay for a special arrangement, such as a multi-day yatra with fixed stays, the terms are confirmed in writing on WhatsApp when you book, and a cancellation made well ahead is refunded to the same account.

The exact window and any deduction for each kind of booking are set at confirmation.

Festival weeks

Around Holi, Janmashtami and Kartik, rooms and cars are in short supply, and stricter terms can apply. We state them before you confirm, so they are never a surprise afterwards.

When we cancel

If we cannot serve a booking, we tell you at once and help you find another car, another date or another stay. Nothing is kept from you.